Had brand new tires installed six weeks ago. I took my truck back yesterday for the fourth time in 6 weeks, Learning that the manager that I had been working with has been fired. The price I was previously given for replacement is now more than 10 times greater per the new manager. I asked if he could consider lowering the price, since I’ve already paid for the service and had this issue four different times. He said that he cannot do that, and the person for him to get clearance in order to adjust pricing is in California —and does not accept his calls. Nice guy, but very frustrating experience with the new manager, Drake.
On top of that, the request for a review that I have gotten from my previous three services was not sent, instead I got an email that they canceled my appointment for yesterday. They did evaluate and give me a price, but he knew that I was not happy, so deleted the appointment so I would not review my experience. Hoping that people check Google Reviews, so that they can be leery of the shop and the new management.

Was there to get car inspected for Uber driving and paid $50. Today, my Brother went there with newer same size SUV, same size, better condition, they charged $80. Asked why and the employee says your brother got lucky and paid less. $30 more.. seriously? They can charge $50 2 days ago and $80 for another day with different employee? What do mean lucky? Maybe the employee that charged $50 was feeling good on that day and another employee today was feeling grumpy? I would not go there for anything else.

If i could do 0 stars I would. DO NOT GO THERE for repairs. I received a quote online that was not honored when i when to the store. All i was told was that Pep boys is corporation and that they are not responsible for quotes given by corporate online. In addition i took my car there for replace the oil filter housing because it was leaking. Supposedly it was fixed i got my car back. Next day I had a flat so took the car to get the tie fixed and when the car was up they asked to come look under. They told me your car is leaking oil. I observed and yes there was oil all over my car. They charged me $1,500 and if indeed the car was fixed they didn’t even bother to clean the underside of the car so a new leak could be identify if it happened. They did a terrible job. I involved customer relation at the corporate level and we shall see what happens. Never again in my life i will go there, even if it is the last shop on earth. I do not recommend this place. They a rude, unprofessional and terrible service.

They have gone up in quality since their last manager. The place is cleaner and more organized. Drake is wonderful, and Philip is so friendly. If you go, ask for Eric. He is extremely experienced and will give it to you straight every time.

I have used this shop on two different occasions for my Escape. Service was done with a high standard, and my concerns were addressed. Drake was very personable and didn’t try to sell me on services that I didn’t need because he actually listened to what I was after regarding longevity of my vehicle. Very happy and appreciate the great service!