This was my first visit to Towngate Family Dental & Orthodontics & I am surprisingly amazed on the outstanding professionalism of all the staff members. They talked to you, not at you. They took the time to listen, not listen to respond, but listened to understand & then respond. The environment felt very welcoming & comfortable. Someone who may experience anxiety every now & then as I do.,going to a dentist is hard sometimes, but this time I was instantly put to ease with smiles & all around great vibes. Thank you so much for being kind.

Our family has been seeing Dr. Shin for years. He is always personable and is an excellent dentist. Also dental hygienist Elizabeth is very good. Front desk is good also

I’ve always taken great care of my teeth and go to regular checkups, so I was shocked and disappointed by my experience at this dental office. I went in because I was having sensitivity in one area, and was suddenly told I had multiple cavities and needed several fillings—one which was not covered by my insurance due to my brushing too hard. They pushed for me to come back for these “fillings” but said they could do a deep cleaning the same day. I refused because it made no sense to scrub areas already sensitive and painful.

They then told me to schedule everything for another day, but not before trying to charge me $50 for an “outstanding bill” from a year ago that I was never informed about. The whole situation felt unsettling, so I went to another dentist for a second opinion. The new dentist confirmed I had zero cavities and explained that some offices use scare tactics to bill insurance and collect unnecessary cash payments.

This experience was unprofessional, unethical, and felt like a scam. I will never return to this office, and I will be filing a formal complaint with the dental board. Patients deserve honesty—not fear tactics and bogus treatment plans.

My appointment went well. The staff was very friendly and knowledgeable. The man taking the X-rays was helpful. Dr. Kim was professional and explained to me what a root canal and crown is with a teeth model. My insurance wouldn’t cover the crown or root canal unless there’s a cavity and they recommend a night mouth guard to prevent “cracked tooth syndrome”. The office was very clean and modern.

The doctors are very nice & professional. They don’t try to add services or treatments you don’t need. Giving 3 stars because my dental work was not billed correctly. My insurance sent the check to me instead of the dental office. I never deposited the check & received a call a few months later demanding I pay the total amount because the services were render. I went to the office the next day in the rain & wrote the check over to Towngate Family Dental. I never received an apology for the mistake the billing department made or a thank you for the inconvenience of driving to the dental office to provide the insurance check that was clearly not supposed to be sent to my home. I asked if this will continue to be an issue the next time I go in & was told problem had been corrected. Definitely have mixed emotions about this place- great doctor’s but not good customer service & billing errors.