I have been a patient of this dental practice for nearly 26 years, and unfortunately my most recent experience has left me deeply disappointed. I needed to reschedule an appointment within 24 hours due to an isolated and unavoidable situation. When I called, I was informed by the reception staff that I would be charged a $50 cancellation fee and that the fee must be paid before I could reschedule.

I requested a return call from Dr. Faircloth to discuss the situation, especially given my long-standing loyalty as a patient. I was told that she was too busy to accept or return calls and that this was simply her policy. No consideration or flexibility was offered despite my nearly three decades as a patient.

After explaining my long history with the practice and expressing my concerns, I requested that my dental records be sent to the practice that recently purchased this business. This experience made it clear that long-term patient relationships are not valued here.

Based on this interaction, I would not recommend this practice. Patients should expect professionalism, empathy, and respect, especially after years of loyalty and unfortunately, that was not demonstrated.

This was by far the best dental experience of my life. The receptionist was kind and friendly. The hygienist Miss Veronica was equally so. Her cleaning was fantastic – gentle and comprehensive. I was not comfortable with the x-ray process and she put in additional efforts to move as quickly as possible. Doc Faircloth was super bubbly, had super great energy and was thorough in her exam as well. She made great observations, gave great compliments, and provided great recommendations. I’ve found my forever Detroit Dental crew. Grateful grateful.

This office is amazing with energy and concern towards their clients. They worked with my son so nicely who had autism and has had uncomfortable experiences at the dentist in the past.

I have had two visits at Harbortown Dental, and both have been great experiences. Scheduling with them has been exceptionally easy. The reception staff and hygienists are all incredibly nice. I’ve met both Dr Faircloth and Dr Tobar, and they have been very kind, informative, and practical with my care. The hygienist team is also very informative and great at answering questions. The location in Detroit is also very convenient with lots of parking.

I would give them 10 stars if I could! Amazing staff, incredibly knowledgeable (and they care!), they use the latest and greatest/most innovative tech, and my oral health has improved since I switched to Harbortown Dental over 1 yr ago.