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★★★★★vor 8 Monaten
When my temporary crown came off, I returned to this office to have it reattached. However, before the procedure could even begin, the front desk receptionist insisted that I pay upfront—despite the fact that I have always paid after receiving services in the past. I felt disrespected by the implication that I might not be able to pay, especially considering my consistent payment history, even in cases where I was unable to attend an appointment. In one instance, I paid a no-show fee for a procedure that was not only expensive but also not clearly disclosed to me when the appointment was scheduled. The omission of the cost felt intentional, which raises concerns about transparency.
Additionally, I’ve noticed a pattern of handing patients products or recommending services without first informing them of the cost. This can place patients in uncomfortable situations where they feel pressured into purchases. There also appears to be an aggressive push for elective treatments such as “fast braces,” which are presented without sufficient explanation or context.
That said, I want to acknowledge the excellent care provided by the dentist and the hygienist. They are both skilled, professional, and courteous. My concerns are directed solely at the front desk experience. I strongly recommend that the front office staff undergo additional training in customer service, transparent communication, and ethical presentation of services and costs to improve the overall patient experience.
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★★★★★vor 6 Monaten
I’m NOT a dentist fan…… but the staff at Lifetime made me feel comfortable!! Every step from the check in, my cleaning, and unexpected treatment went well. Thank you Dr. Sharrow C., Jen, and Krystal for helping me through my visit! It is greatly appreciated 👏 😁
